If you have a live account with Orbitz you can now automate availability, rates and bookings by interfacing/connecting your iBex account to Orbitz.


Click here for more information on listing with Orbitz


Orbitz updates rates and availability to a number of affiliate websites (in addition to orbitz.com) - some of the major ones being CheapTickets, eBookers, HotelClubKayak, and RatesToGo.com


Please read the important notes (bottom of page) about interface limitations.


Set up the connection yourself FREE OF CHARGE using our self help instructions below.


Note: If you would like Seekom support to make the connection for you, a charge of $85 per hour (+tax) will apply with a minimum charge of $50 (+tax).



Important Notes


Bookings


Orbitz sends new, modified and cancelled bookings to the Channel Manager.


Orbitz sends new bookings with the Nett rate value and a virtual credit card to take any payment from Orbitz.


Your Orbitz Account


Orbitz can update a number of other sales channel websites as well as their own so it is important to ensure that they are not set to update any sites you already update directly from your iBex Channel Manager.  Click here to view the full list of sites updated by Orbitz. You must contact your Orbitz account manager to make changes to sites updated through your Orbitz account.


Rates


Orbitz cannot receive concurrent multiple rates or minimum stay variations from iBex for a single room type however will respond to changes in minimum stay period.


If no rates are set up in iBex, then iBex will send $1 by default to Orbitz, however the rooms will be unavailable (on a stop-sell). This is required, so iBex can continue to update Orbitz without returning errors in the connection. Once you have rates set up in iBex, this will be sent to Orbitz and the stop-sell will be removed.


If you wish to provide availability from iBex to Orbitz for concurrent differing rates / minimum stay periods on a room type you will need to duplicate the room at Orbitz for each rate / differing minimum stay.


If you use linked rates in your Orbitz account (which is dependent on another rate in your Orbitz account), these cannot be mapped to your iBex Channel Manager.


Any bookings that you receive from Orbitz for these rates cannot be received by iBex so you will receive an automated email from iBex advising you that you have received a booking with an unmapped room/rate type. Orbitz will email you directly with any bookings using a linked rate which you will need to manually enter into your bookings calendar.


After any extensive modification of your rates/prices within iBex it is recommended you perform a full re-synch to Orbitz. Click Here for instructions.



Version 4


Step
Action
1
You will require your Orbitz Chain Code and Property Code to complete this connection. Instructions below:
 
  • Login to Orbitz at https://extranet.orbitz.com
  • If you have more than one property listed, click required property name
  • Select Inventory tab
  • Click Rate / room type combinations link (towards top of screen).
  • At F) note Chain Code and Property Code (see example screen shot below) which you will require for steps 14 and 19 below.

       
2
While still on Rate / room type combinations screen at Orbitz note your Rate and Room codes which you will require for step 23 below.
 
In the sample screen image below the rate code is highlighted in red and room codes are highlighted in green.

We recommend you record the room type name at start of room description in Orbitz to make room type identification easier when performing mapping to iBex. There may be multiple rate/room groups displayed on the page.
 

 3
Login to your iBex account.
4
From left menu select Sales Channels > Add a sales Channel
5
At the pop up window titled ‘New Sales Channel’ click the button Register Available Sales Channel
6
Enter ‘orbitz’ into the search field at top right of window and press enter on your keyboard.

Matching results will be displayed – see example screen image below. 
 

7
If this the first and only connection to Orbitz click the green plus icon adjacent to Orbitz (see above example).

If this is an additional connection select Orbitz (Connection 2 or 3) as appropriate. Refer Important Notes section below.
8
Optionally update General section fields as required.

Notes are private. Refer sample example screen image below. 


9
At Rules section:
 
  • select required Selling Group (likely to be Agents)
  • select Rate Modifier (Rate 1 will typically be same as you sell at, other options will be a % increase or discount). Since Orbitz require Nett rates, you should set this to the Rate Modifier that will remove their commission (eg -15%).
  • set Multi-booking Invoice as required (PMS accounts only. No means you will send an invoice for each booking, yes means you batch multiple bookings into an invoice)
  • set Commission charged by Orbitz (PMS accounts only. )
  • set Commission Extras Code (PMS accounts only. Likely to be Misc > Cmsn)

Refer example below:
10
Click Register Sales Channel button.

You will progress to the Channel Mapping tab.
11
Enter your email address at iBex Notification Emails To field.
12
It is recommended that iBex Email on New Booking are set as follows:
 
  • Block Operator – not checked
  • Block Property – checked
  • Block Customer – checked

13
It is recommended that iBex Booking Email Rule is set to ‘Do not send emails’.
14
At Channel Property ID enter your Orbitz property code (as obtained at step 1).
15
At Channel Operator ID enter your Orbitz user ID.
16
At Channel Password enter your Orbitz password.
17
Set Min Stay Handling field as required (we recommend First Available).

This is really only relevant if you will be mapping a single room type from iBex to multiple room types at Orbitz (eg. for length of stay price variations, etc).
18
Set Allocation Handling field as required (we recommend Total per Room).

This is really only relevant if you will be mapping a single room type from iBex to multiple room types at Orbitz (eg. for length of stay price variations, etc).
19
At Chain Code enter your Orbitz chain code (as obtained at step 1).
20
It is recommended that Remote Child Range is set to ‘None’.
 
Orbitz supports up to 3 child age ranges for pricing. As iBex can only update prices for one child age range, its recommended that you manually maintain child prices at Orbitz.

21
Click Save button.
22
Room and rate mapping will now be set – refer sample screen image below.
 


23 
Complete each room mapping row as follows:
 
  • Channel Room ID – enter Room ID as obtained at step 2.
  • iBex Rate Name – select as required.
  • Channel Rate ID – enter Rate ID as as obtained at step 2.

Click applicable  ‘+’ to map an iBex room and/or rate to further room/rates at Orbitz (eg. for differing minimum stays/rates – see notes at bottom of this page). See image below for an example where Standard Room has been connected to another room/rate at Orbitz.
 
24
Click Save button.
25
Click Save & Update Channel button.
26
Wait a few minutes and click View Log button.
If the Remote Service Log Viewer indicates queued updates are pending, wait a further few minutes and click the ‘Refresh’ button. 
27
If you have performed the connection successfully you will see OK messages for inventory & rates uploaded.

See example below:
 

2012-12-05 11:24:02

11:24:01 ORB, orbitz, abchotel, 1234: NotifyRates([20133,20132], 2012-12-21, 2013-01-21);11:24:01 OK

2010-12-05 11:22:46

11:22:44 ORB, orbitz, abchotel, 1234: NotifyInventory([9796,9795], 2012-12-21, 2013-01-21);11:22:45 OK




Version 3


Step
Action
1
You will require your Orbitz Chain Code and Property Code to complete this connection. Instructions below:
 
  • Login to Orbitz at https://extranet.orbitz.com
  • If you have more than one property listed, click required property name
  • Select Inventory tab
  • Click Rate / room type combinations link (towards top of screen).
  • At F) note Chain Code and Property Code (see example screen shot below) which you will require for steps 14 and 19 below.

       

2
While still on Rate / room type combinations screen at Orbitz note your Rate and Room codes which you will require for step 23 below.
 
In the sample screen image below the rate code is highlighted in red and room codes are highlighted in green.

We recommend you record the room type name at start of room description in Orbitz to make room type identification easier when performing mapping to iBex. There may be multiple rate/room groups displayed on the page.
 


 3
Login to your iBex account.
4
Add Orbitz as an ODN agent in Seekom iBex:
  • From left menu select Users & Clients > Create agent • no admin rights
  • At field labelled Seekom ODN Agents select Orbitz (ODN) NOTE: If setting a second connection select ‘Orbitz (Connection 2)’ or for a third connection select ‘Orbitz (Connection 3)’ . 
  • Set User Group and Room Rate Value as required
  • Set other fields as required
  • Click Save button (towards bottom of screen)
5
From left menu select Users & Clients > Agent Room-rate mapping.
6
At ‘Available Services’ field select Orbitz (Remote Service Control Panel will display – refer sample screen image below):
 
NOTE: If setting a second connection select ‘Orbitz (Connection 2)’ or for a third connection select ‘Orbitz (Connection 3)’.


 
 
7
Enter Remote Property ID (as obtained in step 1).
8
Enter Remote Operator ID (your Orbitz user ID).
9
Enter Remote Password (your Orbitz password).
10
Enter Chain Code (as obtained in step 1).
11
Ignore remaining fields at this stage and click Save button and then re-select Orbitz service.
12
Enter your email address at Notify Errors field.
13
Interface rules will now be set – refer sample screen image below.  
 

14
It is recommended that Stop Emails are set as follows:
 
  • Operator – not checked
  • Property – checked
  • Customer – checked
  • Agent – checked
  • 3rd Party – checked
  • Disable Auto – checked

15
Set Allocation Handling field as required.

This is only relevant if you will be mapping a single room type from iBex to multiple room types at Orbitz (eg. for length of stay price variations, etc)
16
Room and rate mapping will now be set – refer sample screen image below.  
 

17
Complete each room mapping row as follows:
 
  • Remote Room ID– enter as required (as obtained at step 2).
  • Rate Name – select as required.
  • Remote Rate Id – enter as required (as obtained at step 2).
To map any iBex room type to further room types at Orbitz (eg. for differing minimum stays/rates – see notes at bottom of this page) click ‘+’
18
Check Enabled field (top of screen), check Re-Synch field (bottom left of screen) and click ‘Save’ button.
19
Wait a few minutes and click ‘View Log’ hyperlink (coloured blue).
20
If you have performed the connection successfully you will see OK messages for inventory & rates uploaded.
 
See example below:
 

2012-12-05 11:24:02
11:24:01 ORB, orbitz, abchotel, 1234: NotifyRates ([20133,20132], 2011-12-21, 2012-01-21);11:24:01 OK
2010-12-05 11:22:46
11:22:44 ORB, orbitz, abchotel, 1234: NotifyInventory ([9796,9795], 2011-12-21, 2012-01-21);11:22:45 OK