If you have a live account with Mitchell Corp or one of their affiliates (such as Ezibed) you can now automate availability, rates and bookings by interfacing/connecting your iBex account to Mitchell Corp (Ezibed - ANZCRO).


Mitchell Corp offers 2 connections, with each reaching a different market:


Ezibed - ANZCRO : This enables you to sell your property on Mitchell Corp's consumer direct websites which include:


Mitchell Corp Wholesale : This sends Mitchell Corp inventory which they use to sell at pre agreed wholesale rates negotiated between yourself and Mitchell Corp. This Inventory is linked to numerous agents around the world and Mitchell Corp's in house reservations team.


Click here for more information on listing with Mitchell Corp.


If you want to update Mitchell Corp Wholesale with inventory, please see the Mitchell Corp Wholesale section below.


Set up the connection yourself FREE OF CHARGE using our self help instructions below.


Note: If you would like Seekom support to make the connection for you, a charge of $85 per hour (+tax) will apply with a minimum charge of $50 (+tax).



Mitchell Corp connection notes and instructions


Important Notes


Step
Action
1
You will need to request Mitchell Corp to set iBex as your channel manager and provide you with the following:
 
  • Mitchell Corp Property ID

  • Mitchell Corp Program Code

  • Mitchell Corp Room Codes

The above information will be required to complete steps 7, 8 and 16 below.
2
Log into your Seekom iBex account.
3
Add Mitchell Corp as an ODN agent in Seekom iBex:
 
  • From left menu select Users & Clients > Create agent • no admin rights

  • At field labelled Seekom ODN Agents select Mitchell Corp NOTE: If setting a second connection select ‘Mitchell Corp (Connection 2)’ or for a third connection select ‘Mitchell Corp (Connection 3)’  . 

  • Set User Group and Room Rate Value as required (see important notes below)

  • Set other fields as required

  • Click Save button (towards bottom of screen)

4
From left menu select Users & Clients > Agent Room-rate mapping.
5
At Available Services field select Mitchell Corp (refer sample screen image below).
 
If setting a second connection select ‘Mitchell Corp (Connection 2)’ or for a third connection select ‘Mitchell Corp (Connection 3)’
6
Leave Enabled unchecked (at this stage).
7
At Remote Property ID enter as supplied by Mitchell Corp (step 1 above)
8
At Program Code enter as supplied by Mitchell Corp (step 1 above)
9
At Notify Errors field enter your email address.
10
Interface rules will now be set – refer sample screen image below.
 

11
It is recommended that Stop Emails are set as follows:
 
  • Operator – not checked

  • Property – checked

  • Customer – checked

  • Agent – checked

  • 3rd Party – checked

  • Disable Auto – checked

12
Check field Post Rates
13
Set Allocation Handling field as required.  
 
This is only relevant if you will be mapping a single room type from Seekom iBex to multiple room types at Mitchell Corp (eg. for length of stay price variations, etc).
14
Set field Min Stay Handling as required. Relevant options for Mitchell Corpn are:
 
  • First Available – if you are setting up one to one room type mapping only and merely wish Mitchell Corp to operate to lowest min stay pricing.

  • Specific Minstays – if you wish to map a specific min stay duration pricing to Mitchell Corp and/or will be mapping one room type in Seekom iBex to multiple room stay variations at Mitchell Corp.

15
Room and rate mapping will now be set – refer sample screen image below.
 


16
Complete each Room Mapping row as follows:
 
  • Remote Room ID – enter Mitchell Corp Room ID as obtained in step 2 above.

  • Rate Name – select

To map anySeekom  iBex room type to further room types at Mitchell Corp (eg. for differing minimum stays/rates – see notes at bottom of this page) click ‘+’.
17
Check Enabled field (top right of screen).
18
Check Re-Synch field (bottom left of screen) and click Save button.
19
Wait a few minutes and click ‘View Log’ hyperlink (coloured blue).
20
If you have performed the connection successfully you will see OK messages for inventory & rates uploaded.
 
See example below.
 

2012-03-27 11:22:46

11:22:44 GC, gldchain, abchotel, 1234: NotifyInventory([9796,9795], 2012-10-21, 2012-11-21); 11:22:45 OK


 


Version 4


Step
Action
1
You will need to request Mitchell Corp to set iBex as your channel manager and provide you with the following:
 
  • Mitchell Corp Property ID
  • Mitchell Corp Program Code
  • Mitchell Corp Room Codes

The above information will be required to complete steps 13, 16 and 19 below.
2
Log into your iBex account – click here
3
From left menu select Sales Channels > Add a sales Channel
4
At the pop up window titled ‘New Sales Channel’ click the button Register Available Sales Channel
5
Enter ‘ezibed’ into search field at top right of window and press enter on your keyboard.
 


Matching results will be displayed – see example screen image below.
 

6
If this the first and only connection to Mitchell Corp click the green plus icon adjacent to Ezibed – ANZCRO (see above example).
 
If this is an additional connection select Ezibed – ANZCRO (Connection 2 or 3) as appropriate. Refer Important Notes section below.
7
Optionally update General section fields as required.
 
Notes are private. Refer sample example screen image below. 
8
At Rules section:
 
  • select required Selling Group (likely to be Agents)
  • select Rate Modifier (Rate 1 will typically be same as you sell at, other options will be a % increase or discount)
  • set Multi-booking Invoice as required (PMS accounts only. No means you will send an invoice for each booking, yes means you batch multiple bookings into an invoice)
  • set Commission charged by Mitchell Corp (PMS accounts only. )
  • set Commission Extras Code (PMS accounts only. Likely to be Misc > Cmsn)

Refer example below:
9
Click Register Sales Channel button.
 
You will progress to the Channel Mapping tab.
10
Enter your email address at iBex Notification Emails To field.
11
It is recommended that iBex Email on New Booking are set as follows:
 
  • Block Operator – not checked
  • Block Property – checked
  • Block Customer – checked
12
It is recommended that iBex Booking Email Rule is set to ‘Do not send emails’.
13
At Channel Property ID enter as supplied by Mitchell Corp (per step 1 above).
14
Set Min Stay Handling field as required (we recommend First Available).
 
This is really only relevant if you will be mapping a single room type from iBex to multiple room types at Mitchell Corp (eg. for length of stay price variations, etc).
15
Set Allocation Handling field as required (we recommend Total per Room).
 
This is really only relevant if you will be mapping a single room type from iBex to multiple room types at Mitchell Corp (eg. for length of stay price variations, etc).
16
At Program Code enter as supplied by Mitchell Corp (per step 1 above).
17
Click Save button.
18
Room and rate mapping will now be set – refer sample screen image below.  
 

19
Complete each room mapping row as follows:
 
  • Channel Room ID – enter Room ID  (per step 1 above). 
  • iBex Rate Name – select as required.
Click applicable  ‘+’ to map an iBex room and/or rate to further room/rates at Mitchell Corp (eg. for differing minimum stays/rates – see notes at bottom of this page). See image below for an example where Standard Room has been connected to another room/rate at Mitchell Corp.
 
20
Click Save button.
21
Click Save & Update Channel button.
22
Wait a few minutes and click View Log button.
 
If the Remote Service Log Viewer indicates queued updates are pending, wait a further few minutes and click the ‘Refresh’ button. 
23
If you have performed the connection successfully you will see OK messages for inventory & rates uploaded.
 
See example below.
 

2012-03-27 11:22:46

11:22:44 GC, gldchain, abchotel, 1234: NotifyInventory([9796,9795], 2012-10-21, 2012-11-21); 11:22:45 OK





Version 3


Step
Action
1
You will need to request Mitchell Corp to set iBex as your channel manager and provide you with the following:
 
  • Mitchell Corp Property ID
  • Mitchell Corp Program Code
  • Mitchell Corp Room Codes

The above information will be required to complete steps 7, 8 and 16 below.
2
Log into your Seekom iBex account.
3
Add Mitchell Corp as an ODN agent in Seekom iBex:
 
  • From left menu select Users & Clients > Create agent • no admin rights
  • At field labelled Seekom ODN Agents select Mitchell Corp NOTE: If setting a second connection select ‘Mitchell Corp (Connection 2)’ or for a third connection select ‘Mitchell Corp (Connection 3)’  . 
  • Set User Group and Room Rate Value as required (see important notes below)
  • Set other fields as required
  • Click Save button (towards bottom of screen)

4
From left menu select Users & Clients > Agent Room-rate mapping.
5
At Available Services field select Mitchell Corp (refer sample screen image below).
 
If setting a second connection select ‘Mitchell Corp (Connection 2)’ or for a third connection select ‘Mitchell Corp (Connection 3)’
6
Leave Enabled unchecked (at this stage).
7
At Remote Property ID enter as supplied by Mitchell Corp (step 1 above)
8
At Program Code enter as supplied by Mitchell Corp (step 1 above)
9
At Notify Errors field enter your email address.
10
Interface rules will now be set – refer sample screen image below.
 

11
It is recommended that Stop Emails are set as follows:
 
  • Operator – not checked
  • Property – checked
  • Customer – checked
  • Agent – checked
  • 3rd Party – checked
  • Disable Auto – checked

12
Check field Post Rates
13
Set Allocation Handling field as required.  
 
This is only relevant if you will be mapping a single room type from Seekom iBex to multiple room types at Mitchell Corp (eg. for length of stay price variations, etc).
14
Set field Min Stay Handling as required. Relevant options for Mitchell Corpn are:
 
  • First Available – if you are setting up one to one room type mapping only and merely wish Mitchell Corp to operate to lowest min stay pricing.
  • Specific Minstays – if you wish to map a specific min stay duration pricing to Mitchell Corp and/or will be mapping one room type in Seekom iBex to multiple room stay variations at Mitchell Corp.
15


Room and rate mapping will now be set – refer sample screen image below.
 


16
Complete each Room Mapping row as follows:
 
  • Remote Room ID – enter Mitchell Corp Room ID as obtained in step 2 above.

  • Rate Name – select

To map anySeekom  iBex room type to further room types at Mitchell Corp (eg. for differing minimum stays/rates – see notes at bottom of this page) click ‘+’.
17
Check Enabled field (top right of screen).
18
Check Re-Synch field (bottom left of screen) and click Save button.
19
Wait a few minutes and click ‘View Log’ hyperlink (coloured blue).
20
If you have performed the connection successfully you will see OK messages for inventory & rates uploaded.
 
See example below:
 

2012-03-27 11:22:46

11:22:44 GC, gldchain, abchotel, 1234: NotifyInventory([9796,9795], 2012-10-21, 2012-11-21); 11:22:45 OK


 



Mitchell Corp Wholesale connection notes and instructions



Important Notes



Bookings


When the customer makes a booking they pay the full amount required to the agent who makes the booking.


Mitchell Corp Wholesale sends confirmed bookings to your iBex account and the value of the booking is the Nett amount that you invoice Mitchell Corp Wholesale for (which will be the same as your contracted rates).


Please note that if a booking is made during a period where Mitchell Corp have not negotiated rates with you, the booking will come through with a rate of $575.00 – please ignore this rate as Mitchell Corp will update the rate when you have new negotiated rates.


Any amendments or cancellations will not be updated through the connection.


Mitchell Corp will email you directly with any amendments or cancellations so you must manually update the booking accordingly.


Rates


Rates are not sent by iBex as these are pre agreed between yourself and Mitchell Corp Wholesale.
Any bookings that are sent to you with incorrect values must be addressed directly with the Mitchell Corp Wholesale team at res@mchg.co.nz


Availability


The interface sends the availability of available units/rooms only - this does not include any units/rooms that are On Request basis.


You control the sell method of these room types in iBex as a whole or in your Mitchell Corp Wholesale account if for a specific period (by emailing res@mchg.co.nz).


For example:


If you want to stop Mitchell Corp Wholesale from selling a room type for a specific dates (such as Christmas), you contact Mitchell Corp Wholesale directly advising them of the dates and the necessary room types you want removed from sale.

If you want to stop Mitchell Corp Wholesale from selling a room type altogether (so for all dates), you set a stop sell in iBex.


Additional Information


You can contact Mitchell Corp to make changes to your account by emailing res@mchg.co.nz.


Instructions


Step
Action
1
You will need to request Mitchell Corp to set iBex as your channel manager for your Wholesale account and provide you with the following:
 
  • Mitchell Corp Wholesale Property Code

  • Mitchell Corp Wholesale Room Codes

The above information will be required to complete steps 11 and 13 below.
2
Log into your iBex account – click here
3
From left menu select Sales Channels > Add a sales Channel
4
At the pop up window titled ‘New Sales Channel’ click the button Register Available Sales Channel
5
Enter ‘mitchell’ into search field at top right of window and press enter on your keyboard.
 
Matching results will be displayed – see example screen image below.
 


6
Click the green plus icon to add Mitchell Corp Wholesale to your account (see above example).
7
Optionally update General section fields as required.
 
Notes are private. Refer sample example screen image below.  
 

8
At Rules section:
 
Since iBex does not send Mitchell Corp Wholesale any rates (as these are pre agreed directly with Mitchell Corp), the only setting that you need to set is whether or not you want to invoice them when each booking has checked out or at the end of the month for all bookings in that month. This is only applicable to PMS users.
 
You set this be setting the Multi-booking Invoice option.
 
Refer example below:
  

 

9
Click Register Sales Channel button. 

You will progress to the Channel Mapping tab.
 


10
In the Email Rules section:
 
  • Enter your email address in the iBex Notification Emails To field as this will ensure that you are notified if there are any issues with the connection between the 2 systems.

  • In the iBex Email on New Booking option, you can block who receives a confirmation email from iBex when a new booking is made.
    The Operator email address will be the email address saved as the account email in your iBex account.
    The Property email address will be the email address saved as the property email in your iBex account.
    It is recommended to Block Customer as they will receive their booking confirmation directly from the Mitchell Corp Wholesale agent.

  • In the iBex Booking Email Rule option, you set whether or not iBex should follow your standard auto email settings after the booking has been made.
     
    It is recommended to set it to Do not send emails as the Mitchell Corp Wholesale agent sends email confirmation to the guest if they make any changes to the booking.

       

11
In the Channel Mapping Information section, you will need to add information about your property.Please enter your Channel Operator ID which is your Property Code that Mitchell Corp Wholesale will have provided you with in Step 1.
 


You can also set the Allocation Handling (we recommend Total Per Room).
12
Click Save button.
13
Once saved, you will notice that the Channel Mapping table will be shown enabling you to set what availability should be sent to your Mitchell Corp Wholesale for each room type in your Mitchell Corp Wholesale account.Complete each row in the Mapping Table as follows:
 
iBex Room Name – Each row is a different room type.
Channel Room ID – Enter the Mitchell Corp Wholesale room code that matches the iBex Room Name.
Stop Sell – Leave unticked. You only use this when/if you want to remove availability for that room type at a later date.
iBex Rate Name – Select any rate in this column as no prices are actually sent – it needs to be set so that the booking can be assigned rate name.
 


 If you need to update multiple Mitchell Corp Wholesale room types with a single iBex room type’s availability you can click the + sign to add another Mitchell Corp Wholesale room type and add the other necessary room ID as shown below:
 


14
Click the Save button.
15

 
Click the Save & Update Channel button.

You can check if the update has gone through successfully by waiting for the updates to go through and clicking the View Log option.
 
If the status is OK then the update has been sent to Mitchell Corp Wholesale so they will now have your availability.

If there are any errors, please read the Important Notes section or contact support detailing the error message and your Mitchell Corp Wholesale account details obtained in step 1.